Our standard of vehicles we use for travel & tourism must be new and not more than 5 years old. This is not only for your comfort but also for environmental protection. There are four main vehicle types being used now: Toyota, Mercedes, Ford, Honda, aside from these we sometimes use Nissan and BMW. For […]
Read More...Is that easy to take a taxi? How far is from airports into town?
Yes, taxis are everywhere outside the airport but be careful with the meter-taxi. We would recommend that you get to welcome you at the airport and drive you straight to your pre-arranged hotel, rather than being driven around the town in a taxi. Noi Bai Airport, Hanoi: is 40 km from Hanoi taking about 45 […]
Read More...Who will meet us at the airport? What procedure should we do when we arrive?
As pre-planned with you, a local guide will meet and greet you at the airport with your driver. As soon as you get out of the airport, you will see a sign with your name or our logo “Green Discovery Indochina Travel”. Airport procedure is the same everywhere and you will have to go though […]
Read More...How does the payment work and what are the cancellation fees?
At as soon as you agree on your booking with us, you are required to make a deposit, normally 30% of the total tour cost. This can be via bank transfer; credit card authorized form or direct payment in cash. Tip: We suggest you to send credit card details by fax since this is more […]
Read More...How Long Travel Vietnam? How long do I need to travel Vietnam?
Vietnam so much to offer, it could take someone 3 months to see and experience everything but here is our suggestions that have worked for our clients in the past: One Week; The North, from Hanoi, make a two- day trip to Ha Long Bay and/ or Mai Chau followed by a day trip to […]
Read More...How tipping works here in Vietnam?
Tipping is not compulsory in Vietnam, however it is enormously appreciated. You should consider tipping tour guides, drivers, hotel staff, boat crews, etc. There is no standard amount for tipping but if you do find reason to tip someone, a tip from $1 USD should be ok for a day trip.
Read More...Does the leader / guide hold any formal qualifications?
First, all of our guides have a University degree, majoring in tour guiding, granted from Hanoi Open University. Further, all of our guides have successfully completed the Sustainable Tourism Training Course which was supported by WUSC (World University Support of Canada). Other courses include an Eco-tourism training course by WWF-Vietnam. All of the guides have […]
Read More...How long has the leader / guide been operating similar tours in this area?
The number of years the leaders / guides have worked in the areas vary from guide to guide and area to area. The average is about two years. We do have some guides who have gone to areas for five or more years. If you are concerned about the guide’s level of experience please inform […]
Read More...What should we do about malaria?
Malaria happens in the mountainous area. All the hotels in the area have mosquitoes net. We often organize tours to the rural area but there are no malaria cases. Only local people have risks to this disease.
Read More...What if I am hospitalized or become incapacitated?
If you have supplied us with the details of your insurance, we will contact the company on your behalf and assist in any way we can.
Read More...How will medical emergencies be dealt with?
You will be immediately taken to the nearest international clinic or hospital for an immediate examination and appropriate treatment according to the terms of your insurance.
Read More...What is the payment method for the balance?
After paying for deposit, you can settle the balance at our office in Hanoi or in Ho Chi Minh City by cash or credit card. Cash (Euros or US dollar) is preferred. Or you can bank transfer the balance directly to our bank account before travelling to Vietnam.
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